Return Policy

  • Thank you for choosing PBE Direct. Your satisfaction is our priority, and we are committed to providing you with top-quality products. Please review our Return and Refund Policy to understand the procedures for returns, refunds, and exchanges.

  • Return Time-FRAME

    Customers have 60 days from the date of purchase to request a refund or exchange. Requests made after this period will not be eligible for a refund or exchange.

  • RESPONSIBILITY FOR RETURN SHIPPING COSTS

    The party responsible for return shipping costs varies depending on the reason for the return:

    • Defective or Incorrect Items: If the return is due to a defect or an error on our part, PBE Direct will cover the return shipping costs. Contact our customer support team at info@pbedirect.com to initiate the return process, and we will provide a prepaid return label.
    • Change of Mind: If the return is due to a change of mind or reasons not related to a defect or error on our part, the customer will bear the return shipping costs.

  • Restocking Fee

    A restocking fee will apply to change-of-mind returns, but not for defective or incorrect items.

    • Defective or Incorrect Items: If the return is due to a defect or an error on our part, PBE Direct will not charge a restocking fee.
    • Change of Mind: If the return is due to a change of mind or reasons not related to a defect or error on our part, the customer will be charged a 15% restocking fee.

  • Defective or Damaged Products

    If you receive a defective or damaged product, contact our customer support team atinfo@pbedirect.comwithin 60 days. We will guide you through the return process and provide a prepaid return label if applicable. Upon receiving and inspecting the returned item, we will either offer a replacement or issue a full refund, including any shipping charges, if the defect or damage is confirmed.

  • Change of Mind Returns

    For returns due to a change of mind, contact our customer support team at info@pbedirect.com within 60 days. The item must be unused, in its original packaging, and in the same condition as received. The customer is responsible for return shipping costs. Once we receive and inspect the returned item, we will issue a refund, excluding any shipping charges and a 15% restocking fee.