FAQ

Shipping & Delivery

Where do you ship from, and how long does delivery take?
We ship across the United States and to Canada from Eugene, Oregon. Most in-stock orders leave our warehouse within 1–2 business days; transit time depends on your location and the carrier. For full details, see our Shipping Policy.

Do you ship to Canada, Alaska, and Hawaii?
Yes — we ship to all 50 US states, including Alaska and Hawaii, as well as to Canada. Canadian orders may require additional customs documentation, and any duties or taxes are the customer's responsibility. Some hazardous-material items (paints, solvents, aerosols) have shipping limitations to certain destinations — see our Shipping Policy for specifics.

Can you ship aerosols, solvents, and other hazmat items?
Many paint-related products — aerosols, solvents, and certain chemicals — are classified as hazardous materials and must ship by ground only. These items can't be expedited or shipped by air, and some carrier or destination restrictions may apply. Questions about a specific item? Contact us before ordering.

How do I track my order?
Use our Track Order page with the tracking number from your shipping confirmation email. Tracking can take 24–48 hours to update after your order ships.

Products

Do you sell automotive paint or color online?
We don't sell mixed automotive paint or color online, but we carry just about everything else a shop needs — body fillers, primers, clears, abrasives, masking, spray equipment, compounds, and more. Looking for something specific? Reach out and we'll point you in the right direction.

Do you offer wholesale or volume pricing for shops?
Yes — we've supplied professional collision and paint shops for decades. If you're buying in volume or want to set up a trade account, get in touch and we'll take care of you.

Orders & Returns

What's your return policy?
If something isn't right, we'll help make it right. Review the full terms, timeframes, and conditions on our Return & Refund Policy page.

My order arrived damaged — what should I do?
Hang on to the packaging and contact us as soon as possible with your order number and a few photos of the damage. We'll get a replacement or refund sorted out.

Do I need an account to order?
No — you can check out as a guest. Creating an account just makes reordering faster and lets you view your order history.