Terms of Service

Terms of Service

Terms of Service

Effective Date: January 1st, 2025
Last Updated: July 14th, 2025

About This Agreement

These Terms of Service ("Terms") govern your use of the PBEDirect.com website and services provided by Paint Body Equipment Direct ("PBEDirect," "we," "us," or "our"). By accessing or using our website, creating an account, or making a purchase, you agree to be bound by these Terms.

Our Business: We are an established automotive supplies and paint retailer located at 616 Powers St, Eugene, OR, specializing in professional-grade automotive paints, body shop supplies, tools, and equipment for customers in the United States and Canada.

Platform: Our store is hosted on Shopify Inc., which provides us with the e-commerce platform to sell our products and services to you.

1. Acceptance and Eligibility

Age Requirements

By using our services, you represent that you are:

  • At least 18 years old, or the age of majority in your jurisdiction
  • At least 21 years old for certain restricted products (where applicable)
  • Legally capable of entering into binding agreements

Account Responsibility

  • You are responsible for maintaining the confidentiality of your account credentials
  • You must provide accurate, current, and complete information
  • You agree to promptly update your account information when changes occur
  • You are responsible for all activities that occur under your account

Prohibited Users

We reserve the right to refuse service to anyone who:

  • Has previously violated these Terms
  • Provides false or misleading information
  • Attempts to circumvent our security measures
  • Uses our services for illegal purposes

2. Products and Services

Product Availability

  • Products are subject to availability and may be discontinued without notice
  • We reserve the right to limit quantities purchased per person, household, or order
  • Certain products may be available exclusively online with limited quantities
  • Product descriptions, images, and specifications are provided for general information

Pricing and Payment

  • All prices are subject to change without notice
  • Prices are displayed in USD for US customers and may vary for Canadian customers
  • We reserve the right to correct pricing errors, even after an order is placed
  • Payment is due at the time of purchase through our secure payment processors

Professional and Restricted Products

  • Certain products require age verification and are restricted to professional use
  • We may request additional documentation for restricted product purchases
  • Professional-grade chemicals and specialized tools may have specific handling requirements
  • You acknowledge responsibility for proper use and safety compliance

3. Orders and Fulfillment

Order Acceptance

  • We reserve the right to refuse, cancel, or limit any order at our discretion
  • Orders may be limited or canceled if they appear to be placed by dealers or resellers without authorization
  • We may contact you to verify order details before processing
  • Order confirmation does not guarantee product availability

Shipping and Delivery

  • We ship to addresses in the United States and Canada
  • Shipping costs, methods, and timeframes are detailed in our Shipping Policy
  • Risk of loss passes to you upon delivery to the shipping address
  • We are not responsible for delays caused by shipping carriers

Order Modifications and Cancellations

  • Order modifications may not be possible once processing begins
  • Cancellation requests must be made promptly and may not be honored for custom orders
  • We may cancel orders due to pricing errors, product unavailability, or other circumstances

4. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy, which is incorporated into these Terms by reference. Key points include:

  • Returns must be initiated within specified timeframes
  • Products must be in original condition unless defective
  • Certain products may be non-returnable for safety or regulatory reasons
  • Return shipping costs may apply

5. Intellectual Property

Our Rights

  • All content on our website, including text, images, logos, and designs, is protected by copyright and trademark laws
  • Product names, brand names, and trademarks belong to their respective owners
  • You may not reproduce, distribute, or create derivative works without permission

Your Content

  • You retain ownership of content you submit (reviews, comments, images)
  • By submitting content, you grant us a non-exclusive license to use, display, and distribute it
  • You represent that your content does not violate any third-party rights
  • We may remove content that violates these Terms or is otherwise objectionable

6. Prohibited Uses

You agree not to use our website or services to:

  • Violate any applicable laws or regulations
  • Infringe on intellectual property rights
  • Transmit harmful code, viruses, or malware
  • Engage in fraudulent or deceptive practices
  • Harass, abuse, or harm other users
  • Collect personal information without consent
  • Interfere with website security or functionality
  • Use automated systems to access our site without permission

7. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

8. Third-Party Services and Links

Integrated Services

We use various third-party services to operate our business, including:

  • Payment processors (Shopify Payments, PayPal, etc.)
  • Shipping and logistics providers
  • Analytics and marketing tools
  • Customer service platforms

External Links

  • Our website may contain links to third-party websites
  • We are not responsible for the content or practices of external sites
  • Your interactions with third-party sites are governed by their terms and policies

Optional Tools

  • We may provide access to third-party tools and services
  • These tools are provided "as is" without warranties
  • Your use of third-party tools is at your own risk

9. Warranties and Disclaimers

Limited Warranty

  • We warrant that products will conform to their descriptions at the time of delivery
  • Manufacturer warranties may apply to certain products
  • We do not warrant that our website will be error-free or uninterrupted

Disclaimers

  • Our services are provided "as is" and "as available"
  • We disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose
  • We do not guarantee that our services will meet your specific requirements
  • Information on our website may contain technical inaccuracies or errors

10. Limitation of Liability

Liability Limits

To the maximum extent permitted by law:

  • Our total liability will not exceed the amount you paid for the specific product or service
  • We are not liable for indirect, incidental, consequential, or punitive damages
  • We are not responsible for lost profits, data, or business opportunities
  • Some jurisdictions do not allow liability limitations, so these may not apply to you

Exceptions

These limitations do not apply to:

  • Personal injury caused by our negligence
  • Fraud or fraudulent misrepresentation
  • Violations of consumer protection laws
  • Other claims that cannot be limited by law

11. Indemnification

You agree to indemnify and hold harmless PBEDirect, our officers, directors, employees, and agents from any claims, damages, or expenses arising from:

  • Your use of our services
  • Your violation of these Terms
  • Your violation of any third-party rights
  • Your negligent or wrongful conduct

12. Modifications and Updates

Service Changes

  • We may modify, suspend, or discontinue our services at any time
  • We may change product offerings, pricing, or features without notice
  • We will attempt to provide reasonable notice of significant changes

Terms Updates

  • We may update these Terms periodically
  • Changes will be posted on our website with an updated effective date
  • Your continued use of our services constitutes acceptance of changes
  • We may notify you of significant changes via email

13. Termination

Your Rights

  • You may stop using our services at any time
  • You may request account deletion subject to our data retention policies
  • You remain responsible for any outstanding obligations

Our Rights

We may terminate or suspend your access if you:

  • Violate these Terms or our policies
  • Engage in fraudulent or harmful activities
  • Fail to pay for products or services
  • Misuse our website or services

Effect of Termination

  • Your right to use our services ends immediately
  • We may retain certain information as required by law
  • Provisions that should survive termination will remain in effect

14. Dispute Resolution

Governing Law

These Terms are governed by the laws of the State of Oregon and applicable federal laws, without regard to conflict of law principles.

Jurisdiction

Any disputes will be resolved in the state or federal courts located in Lane County, Oregon.

Informal Resolution

Before filing any formal claim, you agree to contact us to attempt to resolve the dispute informally.

15. General Provisions

Entire Agreement

These Terms, along with our Privacy Policy and other referenced policies, constitute the entire agreement between you and PBEDirect.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Assignment

You may not assign these Terms without our written consent. We may assign our rights and obligations without restriction.

Waiver

Our failure to enforce any provision does not constitute a waiver of that provision or any other provision.

Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control.

Contact Information

Paint Body Equipment Direct
616 Powers St
Eugene, OR 97402

Customer Service Hours: Monday-Friday, 8:00 AM - 4:00 PM (Pacific Time)

Contact Methods:

For questions about these Terms of Service, please contact us using the information above.