Privacy Policy
Privacy Policy
About This Policy
Paint Body Equipment Direct (“PBEDirect,” “we,” “us,” or “our”) is committed to protecting your privacy and being transparent about how we collect, use, and protect your personal information. This Privacy Policy explains our practices for our website at PBEDirect.com and our services.
Our business: we are an established automotive supplies and paint retailer located at 616 Powers St, Eugene, OR, specializing in professional-grade automotive paints, body shop supplies, tools, and equipment. We have served the automotive industry for decades with a proven track record of quality products and reliable service.
Information We Collect
Information you provide directly
- Account information: name, email, phone number, billing and shipping addresses.
- Order information: purchase history, payment information, shipping preferences.
- Communications: messages through our contact forms, email, and phone.
- Age verification: confirmation that you meet age requirements for certain professional-grade products.
Information collected automatically
- Website usage: pages visited, time on site, click patterns, search terms.
- Device information: browser, operating system, IP address, device identifiers.
- Location data: general geographic location based on IP address.
- Cookies and tracking: see the Cookies section below.
Third-party information
- Payment processing via Shopify Payments and integrated providers.
- Shipping information — tracking and address verification through our shipping partners.
- Marketing data — email engagement and advertising interaction data.
How We Use Your Information
Primary business purposes
- Order processing: fulfill orders, process payments, arrange shipping to the US and Canada.
- Customer service: product recommendations, technical support, and issue resolution.
- Account management: maintain your account, order history, and preferences.
- Legal compliance: meet regulatory requirements for chemical and tool sales, and age verification.
Marketing and communications
- Email marketing: promotional emails, product updates, and newsletters.
- Advertising and retargeting through Google Ads, Facebook, and other platforms based on your browsing and purchase history.
- Analytics to improve our website and services.
Business operations
- Inventory management and supplier sync.
- Fraud detection and prevention.
- Website performance and user-experience optimization.
Data Security
We use industry-standard measures to protect your information:
- SSL encryption on all data transmission.
- Secure storage on monitored servers.
- Access controls on a need-to-know basis.
- Regular updates to security protocols and software.
- PCI compliance for payment processing (PCI DSS standards).
Your Rights & Choices
Account management
- Access: view and update your account information anytime.
- Correction: request corrections to inaccurate information.
- Deletion: request deletion of your account and data (subject to legal requirements).
Marketing preferences
- Email: unsubscribe via the link in any marketing email.
- Advertising and cookies: manage preferences through your browser settings.
Data portability
You may request a copy of your personal information in a commonly used format.
Age Requirements & Restrictions
Certain products we sell are restricted to customers who are:
- 18+ for professional-grade chemicals and specialized tools.
- 21+ for specific regulated products (where applicable).
We may request age verification for restricted product purchases.
Data Retention
We retain your information as long as necessary to fulfill our business purposes and legal obligations, provide service, maintain records, and comply with warranty and return policies.
- Account information: until deletion or 7 years after last activity.
- Order history: 7 years for business and tax purposes.
- Marketing data: until you opt out or 3 years of inactivity.
- Analytics data: aggregated data retained indefinitely.
International Data Transfers
We serve customers in the United States and Canada. Your information may be processed and stored in the United States, where our servers and service providers are located.
Children’s Privacy
Our website and services are not intended for children under 13, and we do not knowingly collect personal information from them. If we learn we have, we will delete it promptly.
Third-Party Links
Our website may link to third-party sites. We are not responsible for their privacy practices, and we encourage you to review their policies.
Changes to This Policy
We may update this Privacy Policy periodically. We will post the updated policy here, update the “Last updated” date, and notify registered customers of significant changes by email.
Contact Us
Paint Body Equipment Direct
616 Powers St, Eugene, OR 97402
Customer service hours: Monday–Friday, 7:00 AM – 4:00 PM PST
- Email: info@pbedirect.com
- Phone: +1 541-650-2477
- Website: PBEDirect.com
For privacy-related questions or to exercise your rights, please contact us using the information above.
Compliance Statement
This Privacy Policy is designed to comply with applicable privacy laws and regulations, including Google’s Merchant Center policies. We are committed to maintaining high standards of data protection and business transparency.