Shipping Policy

Effective Date: January 1st, 2025
Last Updated: July 15th, 2025

Overview

At Paint Body Equipment Direct ("PBEDirect"), we are committed to getting your automotive supplies, paints, tools, and equipment to you safely and efficiently. This Shipping Policy outlines our shipping methods, costs, timeframes, and procedures for customers in the United States and Canada.

Our Promise: We work hard to process and ship your orders quickly while ensuring your products arrive in perfect condition.

Shipping Coverage Areas

United States

Coverage: All 50 states and Washington D.C.
Standard shipping: Available to all addresses
Expedited options: Available for most locations
Restrictions: Some hazardous materials may have shipping restrictions to certain states

Canada

Coverage: All provinces and territories
International shipping: Additional customs documentation required
Delivery time: Extended timeframes due to customs processing
Duties and taxes: Customer responsible for applicable customs fees

Currently Not Shipping To

International destinations outside of Canada
U.S. territories (Puerto Rico, Guam, etc.) - Contact us for special arrangements
APO/FPO addresses - Contact us for military shipping options

Processing Time

Standard Processing

Business days: Monday through Friday, 8:00 AM - 4:00 PM (Pacific Time)
Processing time: 1-2 business days for most orders
Same-day processing: Available for orders placed before 12:00 PM PT on business days
Weekend orders: Orders placed on weekends process on the next business day

Extended Processing Times

Certain items may require additional processing time:

Custom-mixed paints: 2-3 business days
Special orders: 3-5 business days or as specified
Large equipment: 2-4 business days for proper packaging
Hazardous materials: Additional 1-2 days for compliance verification

Holiday Processing

Holiday schedule: No processing on federal holidays
Extended delays: Possible delays during peak seasons (Black Friday, etc.)
Advance notice: Holiday shipping schedules posted on our website

Shipping Methods and Timeframes

Standard Ground Shipping

United States:

Delivery time: 3-7 business days
Cost: Calculated at checkout based on weight and destination
Tracking: Provided for all shipments
Insurance: Included up to $100 value

Canada:

Delivery time: 7-14 business days
Cost: Calculated at checkout including international fees
Customs processing: Additional 2-5 days possible
Tracking: Provided with international tracking capability

Expedited Shipping Options

2-Day Express

Availability: Most U.S. locations
Delivery: 2 business days from ship date
Cost: Premium pricing based on weight and destination
Restrictions: Not available for hazardous materials

Overnight Express

Availability: Major U.S. metropolitan areas
Delivery: Next business day from ship date
Cost: Premium pricing, quote available at checkout
Restrictions: Limited to non-hazardous items under 50 lbs

Saturday Delivery

Availability: Select locations with express shipping
Additional cost: Saturday delivery surcharge applies
Requirements: Must be ordered by Thursday with express shipping

Shipping Costs

Cost Calculation

Shipping costs are calculated based on:

Package weight and dimensions
Destination location
Shipping method selected
Product type (standard vs. hazardous materials)

Free Shipping Offers

Minimum order: Free standard shipping on orders over $[INSERT AMOUNT]
Promotional periods: Special free shipping events announced on website
Professional accounts: May qualify for reduced shipping rates
Bulk orders: Contact us for volume shipping discounts

Additional Fees

Hazardous materials: Additional handling and shipping fees apply
Oversized items: Dimensional weight pricing or freight charges
Remote locations: Additional fees for rural or remote delivery areas
International: Customs, duties, and brokerage fees (customer responsibility)

Hazardous Materials Shipping

Regulated Products

Many automotive products are classified as hazardous materials:

Paints and coatings: Most automotive paints, primers, and clearcoats
Solvents and thinners: Cleaning agents and paint thinners
Adhesives: Certain automotive adhesives and sealants
Aerosols: Spray paints and compressed air products

Shipping Requirements

Ground shipping only: Hazardous materials cannot be shipped via air
Extended delivery: 5-10 business days for hazardous materials
Additional fees: Hazmat handling and shipping surcharges apply
Packaging requirements: Special packaging and labeling required
Quantity limits: Maximum quantities per shipment may apply

Restricted Locations

Some hazardous materials cannot be shipped to:

Certain states: Based on local regulations
Remote locations: Where specialized carriers don't service
International destinations: Canada shipments may have additional restrictions

Large and Heavy Items

Freight Shipping

Items requiring freight shipping include:

Large equipment: Compressors, spray booths, major tools
Bulk orders: Large quantities of paint or supplies
Weight threshold: Items over 150 lbs typically require freight

Freight Process

Quote required: Freight shipping quotes provided before processing
Delivery appointment: Scheduled delivery appointments required
Delivery location: Curbside delivery standard; inside delivery available for additional fee
Inspection: Inspect items immediately upon delivery

Order Tracking and Delivery

Tracking Information

Automatic notifications: Tracking information sent via email when order ships
Real-time updates: Track your order through our website or carrier's site
Delivery confirmation: Signature confirmation available upon request
Proactive updates: We'll notify you of any delays or issues

Delivery Process

Standard delivery: Left at delivery address if secure
Signature required: For orders over $500 or upon customer request
Delivery attempts: Carriers typically make 3 delivery attempts
Package protection: Items packaged to prevent damage during transit

Delivery Issues

If you experience delivery problems:

Missing packages: Report within 48 hours of expected delivery
Damaged packages: Inspect immediately and report damage
Incorrect delivery: Contact us immediately for resolution
Delivery delays: We'll work with carriers to resolve delays

International Shipping (Canada)

Customs and Duties

Documentation: We provide all required customs paperwork
Duties and taxes: Customer responsible for all customs fees
Customs delays: Processing may take additional 2-5 business days
Restricted items: Some products cannot be shipped internationally

Canadian Shipping Process

Order processing: Same processing time as U.S. orders
Customs clearance: Packages processed through customs
Delivery notification: Tracking available throughout process
Payment of duties: Required before package release

Canadian Restrictions

Hazardous materials: Additional restrictions may apply
Quantity limits: Some products have import quantity restrictions
Documentation requirements: Additional paperwork may be required

Special Shipping Services

Professional Customer Services

Scheduled deliveries: Regular delivery schedules for frequent customers
Bulk shipping: Special arrangements for large orders
Direct manufacturer shipping: Some items may ship directly from manufacturer
Account shipping: Special terms available for qualified business accounts

Expedited Processing

Rush orders: Same-day processing available for urgent needs
Emergency shipping: Special arrangements for critical orders
Will-call pickup: Local customers can arrange pickup at our facility
After-hours coordination: Available for emergency situations

Packaging and Protection

Standard Packaging

Protective materials: Bubble wrap, foam, and appropriate cushioning
Secure boxes: Sturdy boxes sized appropriately for contents
Fragile items: Extra protection for delicate equipment
Hazmat packaging: DOT-compliant packaging for regulated materials

Environmental Considerations

Recyclable materials: We use recyclable packaging materials when possible
Minimal packaging: Right-sized packaging to reduce waste
Reusable containers: Some items shipped in reusable containers

Shipping Restrictions and Limitations

Product Restrictions

Flammable liquids: Ground shipping only, extended delivery times
Compressed gases: Special handling and shipping requirements
Temperature-sensitive: Some products require temperature-controlled shipping
Seasonal restrictions: Some items restricted during extreme weather

Geographic Limitations

Remote locations: Extended delivery times for rural areas
Weather delays: Possible delays during severe weather conditions
Carrier restrictions: Some locations may have limited carrier service

Contact Information for Shipping

Shipping Questions and Support

Paint Body Equipment Direct
616 Powers St
Eugene, OR 97402

Customer Service Hours: Monday-Friday, 8:00 AM - 4:00 PM (Pacific Time)

Contact Methods:

Email: info@pbedirect.com (Include order number for shipping inquiries)
Phone: +1 541-968-4644
Order tracking: Available 24/7 through your PBEDirect account

Emergency Shipping Support

For urgent shipping needs or delivery issues:

Priority support: Call during business hours for immediate assistance
After-hours emergencies: Email with "URGENT" in subject line
Local pickup: Available during business hours by appointment

Policy Updates

This Shipping Policy may be updated periodically to reflect changes in carrier services, regulations, or business practices. Updates will be posted on our website with a new effective date. For the most current version of this policy, please visit PBEDirect.com/policies/shipping-policy.