Shipping Policy
Shipping Policy
Shipping Policy
Effective Date: January 1st, 2025
Last Updated: July 15th, 2025
Overview
At Paint Body Equipment Direct ("PBEDirect"), we are committed to getting your automotive supplies, paints, tools, and equipment to you safely and efficiently. This Shipping Policy outlines our shipping methods, costs, timeframes, and procedures for customers in the United States and Canada.
Our Promise: We work hard to process and ship your orders quickly while ensuring your products arrive in perfect condition.
Shipping Coverage Areas
United States
- Coverage: All 50 states and Washington D.C.
- Standard shipping: Available to all addresses
- Expedited options: Available for most locations
- Restrictions: Some hazardous materials may have shipping restrictions to certain states
Canada
- Coverage: All provinces and territories
- International shipping: Additional customs documentation required
- Delivery time: Extended timeframes due to customs processing
- Duties and taxes: Customer responsible for applicable customs fees
Currently Not Shipping To
- International destinations outside of Canada
- U.S. territories (Puerto Rico, Guam, etc.) - Contact us for special arrangements
- APO/FPO addresses - Contact us for military shipping options
Processing Time
Standard Processing
- Business days: Monday through Friday, 8:00 AM - 4:00 PM (Pacific Time)
- Processing time: 1-2 business days for most orders
- Same-day processing: Available for orders placed before 12:00 PM PT on business days
- Weekend orders: Orders placed on weekends process on the next business day
Extended Processing Times
Certain items may require additional processing time:
- Custom-mixed paints: 2-3 business days
- Special orders: 3-5 business days or as specified
- Large equipment: 2-4 business days for proper packaging
- Hazardous materials: Additional 1-2 days for compliance verification
Holiday Processing
- Holiday schedule: No processing on federal holidays
- Extended delays: Possible delays during peak seasons (Black Friday, etc.)
- Advance notice: Holiday shipping schedules posted on our website
Shipping Methods and Timeframes
Standard Ground Shipping
United States:
- Delivery time: 3-7 business days
- Cost: Calculated at checkout based on weight and destination
- Tracking: Provided for all shipments
- Insurance: Included up to $100 value
Canada:
- Delivery time: 7-14 business days
- Cost: Calculated at checkout including international fees
- Customs processing: Additional 2-5 days possible
- Tracking: Provided with international tracking capability
Expedited Shipping Options
2-Day Express
- Availability: Most U.S. locations
- Delivery: 2 business days from ship date
- Cost: Premium pricing based on weight and destination
- Restrictions: Not available for hazardous materials
Overnight Express
- Availability: Major U.S. metropolitan areas
- Delivery: Next business day from ship date
- Cost: Premium pricing, quote available at checkout
- Restrictions: Limited to non-hazardous items under 50 lbs
Saturday Delivery
- Availability: Select locations with express shipping
- Additional cost: Saturday delivery surcharge applies
- Requirements: Must be ordered by Thursday with express shipping
Shipping Costs
Cost Calculation
Shipping costs are calculated based on:
- Package weight and dimensions
- Destination location
- Shipping method selected
- Product type (standard vs. hazardous materials)
Free Shipping Offers
- Minimum order: Free standard shipping on orders over $[INSERT AMOUNT]
- Promotional periods: Special free shipping events announced on website
- Professional accounts: May qualify for reduced shipping rates
- Bulk orders: Contact us for volume shipping discounts
Additional Fees
- Hazardous materials: Additional handling and shipping fees apply
- Oversized items: Dimensional weight pricing or freight charges
- Remote locations: Additional fees for rural or remote delivery areas
- International: Customs, duties, and brokerage fees (customer responsibility)
Hazardous Materials Shipping
Regulated Products
Many automotive products are classified as hazardous materials:
- Paints and coatings: Most automotive paints, primers, and clearcoats
- Solvents and thinners: Cleaning agents and paint thinners
- Adhesives: Certain automotive adhesives and sealants
- Aerosols: Spray paints and compressed air products
Shipping Requirements
- Ground shipping only: Hazardous materials cannot be shipped via air
- Extended delivery: 5-10 business days for hazardous materials
- Additional fees: Hazmat handling and shipping surcharges apply
- Packaging requirements: Special packaging and labeling required
- Quantity limits: Maximum quantities per shipment may apply
Restricted Locations
Some hazardous materials cannot be shipped to:
- Certain states: Based on local regulations
- Remote locations: Where specialized carriers don't service
- International destinations: Canada shipments may have additional restrictions
Large and Heavy Items
Freight Shipping
Items requiring freight shipping include:
- Large equipment: Compressors, spray booths, major tools
- Bulk orders: Large quantities of paint or supplies
- Weight threshold: Items over 150 lbs typically require freight
Freight Process
- Quote required: Freight shipping quotes provided before processing
- Delivery appointment: Scheduled delivery appointments required
- Delivery location: Curbside delivery standard; inside delivery available for additional fee
- Inspection: Inspect items immediately upon delivery
Order Tracking and Delivery
Tracking Information
- Automatic notifications: Tracking information sent via email when order ships
- Real-time updates: Track your order through our website or carrier's site
- Delivery confirmation: Signature confirmation available upon request
- Proactive updates: We'll notify you of any delays or issues
Delivery Process
- Standard delivery: Left at delivery address if secure
- Signature required: For orders over $500 or upon customer request
- Delivery attempts: Carriers typically make 3 delivery attempts
- Package protection: Items packaged to prevent damage during transit
Delivery Issues
If you experience delivery problems:
- Missing packages: Report within 48 hours of expected delivery
- Damaged packages: Inspect immediately and report damage
- Incorrect delivery: Contact us immediately for resolution
- Delivery delays: We'll work with carriers to resolve delays
International Shipping (Canada)
Customs and Duties
- Documentation: We provide all required customs paperwork
- Duties and taxes: Customer responsible for all customs fees
- Customs delays: Processing may take additional 2-5 business days
- Restricted items: Some products cannot be shipped internationally
Canadian Shipping Process
- Order processing: Same processing time as U.S. orders
- Customs clearance: Packages processed through customs
- Delivery notification: Tracking available throughout process
- Payment of duties: Required before package release
Canadian Restrictions
- Hazardous materials: Additional restrictions may apply
- Quantity limits: Some products have import quantity restrictions
- Documentation requirements: Additional paperwork may be required
Special Shipping Services
Professional Customer Services
- Scheduled deliveries: Regular delivery schedules for frequent customers
- Bulk shipping: Special arrangements for large orders
- Direct manufacturer shipping: Some items may ship directly from manufacturer
- Account shipping: Special terms available for qualified business accounts
Expedited Processing
- Rush orders: Same-day processing available for urgent needs
- Emergency shipping: Special arrangements for critical orders
- Will-call pickup: Local customers can arrange pickup at our facility
- After-hours coordination: Available for emergency situations
Packaging and Protection
Standard Packaging
- Protective materials: Bubble wrap, foam, and appropriate cushioning
- Secure boxes: Sturdy boxes sized appropriately for contents
- Fragile items: Extra protection for delicate equipment
- Hazmat packaging: DOT-compliant packaging for regulated materials
Environmental Considerations
- Recyclable materials: We use recyclable packaging materials when possible
- Minimal packaging: Right-sized packaging to reduce waste
- Reusable containers: Some items shipped in reusable containers
Shipping Restrictions and Limitations
Product Restrictions
- Flammable liquids: Ground shipping only, extended delivery times
- Compressed gases: Special handling and shipping requirements
- Temperature-sensitive: Some products require temperature-controlled shipping
- Seasonal restrictions: Some items restricted during extreme weather
Geographic Limitations
- Remote locations: Extended delivery times for rural areas
- Weather delays: Possible delays during severe weather conditions
- Carrier restrictions: Some locations may have limited carrier service
Contact Information for Shipping
Shipping Questions and Support
Paint Body Equipment Direct
616 Powers St
Eugene, OR 97402
Customer Service Hours: Monday-Friday, 8:00 AM - 4:00 PM (Pacific Time)
Contact Methods:
- Email: info@pbedirect.com (Include order number for shipping inquiries)
- Phone: +1 541-968-4644
- Order tracking: Available 24/7 through your PBEDirect account
Emergency Shipping Support
For urgent shipping needs or delivery issues:
- Priority support: Call during business hours for immediate assistance
- After-hours emergencies: Email with "URGENT" in subject line
- Local pickup: Available during business hours by appointment
Policy Updates
This Shipping Policy may be updated periodically to reflect changes in carrier services, regulations, or business practices. Updates will be posted on our website with a new effective date. For the most current version of this policy, please visit PBEDirect.com/policies/shipping-policy.